Comments on: Woolworths Supermarkets Customer Service Phone Number, Email ID, Office Address

By: viv carter

viv carter — Mon, 26 Feb 2018 19:37:38 +0000

I know the law states you have to sell cigarettes from the front kiosk however I had 2 Bananas and a packet of Kellogg’s breakfast biscuits I politely asked if I could make one transaction to buy a carton of cigarettes the lady at Mayfield NSW Store who was doing the newspapers this morning 27/02/2018 at 6 am replied with a very rude NO was the answer with no explanation. I know for a fact that I can go through the express checkouts that are joined up with the kiosk and buy my items you can then put that sale on hold go to the kiosk and buy the cigarettes all in one transaction

THOUGHT maybe you need to have your staff retrained in politeness and training as to what they can and cannot do when customers want to buy cigarettes with other items

FROM ONE ANGRY CUSTOMER WHO WILL GO TO COLES as I know they offer that service of putting transaction on hold and then purchase cigarettes

By: Robert

Robert — Wed, 20 Dec 2017 04:01:10 +0000

I get sick of looking into the filthy baskets Woolworth Churchill vic, expects people to put there food in I have approached staff twice now and asked if these baskets could be cleaned, nothing has been done they are filthy with dirt and grime old food scraps and rubbish, there is no hygiene with these baskets. can someone please get them cleaned

By: Penny brown

Penny brown — Sun, 08 Oct 2017 13:51:59 +0000

I had a order to come from woolies for today. 9th October they emailed me that the groceries would come today between 8am and 9am so I rang them and they said the truck broke down now it’s 12 am still haven’t come u would think that woolies would check the trucks before the next day for delivery not impressed going to Coles and I had to cancel an appointment with my dr for 10 today

By: Jon

Jon — Mon, 05 Jun 2017 03:35:59 +0000

Not happy with the closer of wendouree .my money will be spent at aldi from now on .

By: Jo chapman

Jo chapman — Sat, 20 May 2017 12:38:48 +0000

Absolutely disgusted that you can run a promotion where everyone at the swap day for marvel were looking for the same discs.How dare you treat loyal customers that way.I have been a customer for 52 years but coles is looking good at the moment.Obviously there was a leser amount of certain discs released.

By: Marie Legg

Marie Legg — Mon, 24 Apr 2017 05:03:02 +0000

About a month ago I am not sure on dates i order a new reward card because i lost my other one i haven’t received it in the mail yet because I had so many address on your files the lady i was talking to delete it all and start fresh again with a new number can you kindly let me know if there one one the way please my address is 2/28 Campbell street, Winston. Qld.4825 many thanks Marie

By: Zandile Cythia Maseko

Zandile Cythia Maseko — Tue, 13 Dec 2016 13:43:57 +0000

how much am i owing so far

By: Zandile Cythia Maseko

Zandile Cythia Maseko — Tue, 13 Dec 2016 13:43:05 +0000

how much am i owing so faf

By: liz taylor

liz taylor — Sun, 11 Dec 2016 07:24:41 +0000

very upset at the two discount policy we are on a pension and costs us more to buy one item at woolworths as not only is it too much but also too expensive if you have a special we would like to be able to get that benifit
e. taylor

By: Mr Tashi Gonpo

Mr Tashi Gonpo — Fri, 11 Nov 2016 04:18:09 +0000

The Complaints Manager.
I want to make a complaint about a short, dumpy female staff member, in her early 50’s, (this is the only way I can identify her as I didn’t get her name), at the Ingleburn store, that occurred at 0941hrs yesterday, Wednesday the 9th of November 2016.
Yesterday morning I went in to Woolworths at Ingleburn to make a purchase. (I have been shopping there since it opened approximately 19 years ago.) After I made my purchase through the “self check out” section I was asked by the above mentioned staff member; “Can I check your bag please?” Every time I go through this area and this staff member is there, she always asks to check my bag. When I do open my back pack or bag for inspection she just has a quick peak inside from the top. Next time I see this “Bag Nazi” I’m going to tip the entire contents of my back pack on the floor so she can have a proper look.
I have never been asked by any other staff member, either at the check out or the “self check out” section before, only by this one staff member. She obviously has something personal against me as it appears that she is targeting me. It’s rare that you see her ask to check any other customer’s bags or back packs.
When she asked to look in my back pack today I asked to see some I/D to prove she worked there. She told me that she didn’t have one. She went and got her supervisor and I asked to see her I/D. She told me she didn’t have one, that they have a name badge and “Woolworths” on their shirts. I told her that anyone could get hold of one of those items and stand around looking in customer’s bags or pretend to be a staff member. The supervisor told me that if I didn’t want my bags checked that I didn’t have to have them checked. I had my back pack opened for inspection and invited both women to look into it. Neither of them looked in it. If Woolworths are so security conscience they should have I/Ds and have all staff check all bags! I feel insulted and degraded that this woman treats me like a criminal and that I am considered guilty until I open my bag and prove that I haven’t stolen anything.
If searching customer’s bags or backpacks etc, was “store security policy”, then ALL staff would be doing it not just this one person. I have only seen one other staff member ask to check a customer’s back pack. That was about 2 years ago when the customer went through the security gate at the end of the “self check out” section and the alarm went off. Would you please explain what the alarmed security gates are for?
I have observed that since Coles closed a couple of years ago, in Ingleburn, (due to the mall being rebuilt), that the customer service in Woolworths Ingleburn has declined greatly. I will be so delighted when Coles reopens. Their staff are more professional and pleasant than Woolworth’s staff.