Comments on: Strandbags Customer Service Phone Number, Email ID, Office Address

By: Christine Leske

Christine Leske — Fri, 15 Dec 2017 07:43:23 +0000

I have been a Strandbags shopper for a very long time. I purchased a Valenti Flapover bag valued at $159 from your Victor Harbor SA store at the end of June. I took it home and placed it in my walk-in robe ready for an overseas trip we took in August. I used the bag for 18 days while we were away. 7 of those days we were on a ship so it was barely used then. By the time we returned home the bag looked like I had been using it for 50 years. The gold lettering had worn off, the bag looks badly worn. The interior is still in excellent condition. The day we landed back home I had to go straight to the rest Home to be with my father for his final hours of his life. For the next few weeks I was predisposed with interstate family staying, arranging my fathers funeral and his estate. All of this time I was also unwell. At the end of October I took the bag back to the store. The sales assistant said she couldn’t do anything and asked me to come back when the manager was back. I returned to the store 3 days later to speak to the new manager who wasn’t there when I made the purchase. I told her what I have outlined above and she told me it looked like wear and couldn’t do anything for me. I agreed with her that it did look like wear but had only been used 18 days. I found her very rude. I wasn’t prepared to leave it at that so she said she would show the regional manager. Three and a half weeks later I popped into the shop and was told he hadn’t been. A few days later I received a call to say I could come and pick up my bag as I would not be receiving an exchange or refund. I am very dissatisfied with my treatment and the outcome. I will not be shopping at Strandbags again.

By: Tamara Maisey

Tamara Maisey — Fri, 08 Sep 2017 06:02:40 +0000

Left Belmont store in tears. Had purchased $300 plus worth of items on the Wednesday. Due to having done the grocery shopping Natalie offered to keep my purchased items in their storeroom. A lovely and considerate gesture. Went to collect my purchased items with a look to purchase an overnight bag. Again was assisted by a lovely lady. The manager Mandy gave me a lecture about not coming in with my receipt. She reduced me to tears, I walked out. I will never shop at this store again. No family member of mine will shop in your store, Word Of Mouth.

By: Jane Jenkins

Jane Jenkins — Thu, 06 Jul 2017 00:29:53 +0000

I have received a voucher for an EXTRA 10% off a purchase I may make, however, as it can only be used on current marked prices how can it be an EXTRA 10% if there is nothing off it already!
Or can it be used on items that have already be marked down?

Thank you
Jane Jenkins

By: Clara Lazzoppina

Clara Lazzoppina — Thu, 22 Jun 2017 01:01:44 +0000

I purchased 2 high sierra back pack on lay-by for NAVARRO LARGE BACKPACK
PRODUCT CODE: 3127718 in November 2016
the product since has come apart from the zip and went to exchange for another one but had none of the same color in stock so exchanged it for red one and had to pay difference of $25.01. I do not understand why i had to pay the difference same backpack just different color not happy with result.
if I had taken the other blue color would I have received a refund because it is now $59.00 a cheaper price than I purchased it.

By: Suzette Guirguis

Suzette Guirguis — Sun, 22 Jan 2017 06:11:30 +0000

Dear Sir/Madam
Thank you for your email and for sending me a welcome voucher of 30%. I went down to top Ryde city to see if I can buy something and take advantage of the 30% discount. Surprise, surprise most of the merchandise they have in the store have a 50 to 70% discount which means much cheaper than an original product minus 30%. Is that fair to give as a welcome a voucher of 30% when you know quite well that if I buy a sale product the discount will be more than 30%? I would have been very graatful that the first time you welcome a client to give a 30% discount voucher regardless of a sale product or not.

By: pauline Lewis

pauline Lewis — Fri, 06 Jan 2017 04:15:35 +0000

I have taken photos of these cases

By: pauline Lewis

pauline Lewis — Fri, 06 Jan 2017 04:14:30 +0000

I purchased a medium size suit case and a matching carry on case the brand iS LILY BLOOM.thinking they would be ideal for my Taiwan trip They were purchase at the Richmond NSW Australia store,
By the time i arrived at Sydney International having travelled on the train and then changing trains to the airport,by the time I arrived the wheels where badly marked and worn and the small case rattled the whole time.
I arrive in Taiwan collected my luggage and nearly had to drag it to the arrival lounge which was quite some distance . How on earth I am suppose to return to Australia next week dragging this stuff around the airport. Just as a matter of interest my luggage weighed in at 26kilos and 6kilos respectively. The acceptable weight for international travel is 30ks.
I fell like ditching these bags and buying some decent ones in Taiwan at half the price. I am planning to return her for the birth of my grandson in April and frequent visits thereafter. These cases wouldnt last the distance.
I have always been so happy with anything I purchased from strand throughtout the years. The staff at the Richmond NSW are extremely helpful everytime. I would appreciate your thoughts and advise thankyou

By: Mrs M Feeney

Mrs M Feeney — Thu, 05 Jan 2017 15:17:56 +0000

Since last July & have been trying to stop Strand Bags from sending their Junk advert (Norply) e-mails & have time & time & time again to find them to have them stopped but I can’t. Strand Bags hide themselves very well & I am sick of it. 2 months ago I was told I have cancer, have Stand Bags any idea or do they care about all the stress & upset they cause people.. I won’t be buying any of their bags again, they have no morals.

By: Janet Fedczyszyn

Janet Fedczyszyn — Mon, 02 Jan 2017 12:19:47 +0000

I have been putting my details in to activate my loyalty
card , and for some reason i do not have the card to put
my details in , i have been shopping at strandbags for a few years
when purchasing a handbag a few weeks ago the shop
assistant ask me to go on line and fill in my details,
as i have not done it as yet i don’t have a card yet my details are in the store
can you please help me in what to do as i do not have a card should i contact Northgate shopping centre strandbags of this to get my correct information thank you.
Janet Fedczyszyn,

By: Helen Harvey

Helen Harvey — Thu, 29 Dec 2016 06:14:09 +0000

I recenty purchased a Colorado purse from your store in Whyalla. There was a sign saying up to 50%off selected styles. Upon opening the purse there was a 30% off card inside the item so naturally I thought I was going to get a discount as advertised. When I went to the counter to pay I was advised that the item was full price $89.99. When I questioned this and stated that it was advertised as 30% off I was told someone has left that in accidentally. When I questioned this further I was told “we don’t do that” (as in honour the advertised price). Obviously I am not happy with this response as it’s not my fault that the staff haven’t checked their stock correctly and taken out the discount cards. I am a regular shopper at Strandbags and find this very disappointing as usually the service is very good.