Comments on: Sony Customer Service Phone Number, Email ID, Office Address

By: rino nicol

rino nicol — Mon, 29 Jan 2018 23:19:18 +0000

We have a Sony TV also under warranty and been given a complete run around for over 1 month by Sony Customer relations based in the Philippines especially a Jay . They are rude , arrogant and will not provide any email , telephone number or contact name for a representative in Australia. They have not even looked at the tv and have left us without any resolution and no working tv to date . THESE ACTIONS ARE APPALLING AND TOTALLY UNPROFESSIONAL AND DOWNRIGHT CRIMINAL .
DO NOT EVER BY A SONY TV …..

By: sharon Clark

sharon Clark — Sun, 30 Apr 2017 01:29:52 +0000

We have a SONY TV in warranty and we are getting the run around for the last 2 weeks SONY is like an insurance company that does not care about their customers delay delay i check if we have parts for 3 days, 2 days later i check with management, 2 days later again check with management agin check with management. Just give me the money back..
been going on since the 16.4.2017.
DONT GET A SONY TV..

By: Bridget

Bridget — Fri, 28 Apr 2017 01:41:39 +0000

I am extremely disappointed with Sony and its attitude towards its customers. I purchased a Sony camera which had an offer of a AUD150 prepaid card. Firstly, the prepaid card was not sent to me as promised and I had to contact Sony multiple times before I finally received the card in the mail. It was not immediately obvious that I had to activate this card within 3 months as this condition is embedded in a very long list of terms and conditions. When I tried to use the card at a shop check out, the card was not able to be used. I contacted Sony and was told the card could not be used as I had not activated it within 3 months, even though the expiry of the card is 1 year and the card had not expired. By imposing this 3 month activation on customers, it effectively means the card has a 3 month expiry as the card is rendered useless if you don’t activate within 3 months, even though the expiry is 1 year. I contacted Sony customer service several times and they say they cannot send a new card as the promotion is over. This card still is within its expiry date and surely Sony can send a new card to replace it. Not one dollar of the AUD150 has been used and this money is still with Sony. I find this attitude surprising and puts me off being a loyal Sony customer. Once a customer switches brands, Sony loses out on not just the initial purchase of the camera body, but also the many accessories that photographers purchase for their cameras.

By: Milton Hunt

Milton Hunt — Fri, 10 Mar 2017 09:27:06 +0000

I am extremely disappointed with the Sony Corporation. several years ago I purchased a Walkman NW-HD1 for $450! I now find that, whilst I can load the CD software onto my new computer, the software doesn’t work and to add insult to injury, is not supported by Sony!
Solution: Don’t buy Sony products in the future and put the word out to friends and relatives about their scheme to get you to buy later products.