Many customers are facing problem in Flight booking, seat selection, unable to catch flights status update about Qantas Airways Australia. So here we have prepared this article in which you can find solutions of these like how to contact Qantas Airways, what is the customer service number of Qantas Airways, what is the customer support email id of Qantas Airways, Qantas Airways customer support phone number, Qantas Airways support email id, how to book flight tickets of Qantas Airways, Qantas Airways customer support team number etc.
Qantas Airways is one of the largest domestic Airlines which were founded in November 16, 1920. The main hubs of Qantas are located in Brisbane, Melbourne and Sydney airport. its main headquarters are in Mascot, New South Wales, Australia. The Chief executive officer is Alan Joyce and the chairperson of the airlines is Leigh Clifford. You can read about them also Melbourne Airport, Regional Express, Seair Pacific, Pel-Air.
About Qantas Airways |
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| Who is the founder of Qantas Airways? | Hudson Fysh, Paul McGinness and Fergus McMaster |
| Who is the CEO of Qantas Airways? | Alan Joyce, AC |
| When did Qantas Airways found? | 16 November 1920 |
Those who came here to know about the company and its history can read the above section.
Qantas Airways Phone Numbers |
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| Customer Service Phone Number | 022 6111 1818 |
| Flights | SMS 0477 QANTAS (0477 726 827)^^** or Call 13 13 13 select menu option 1 |
| Flight bookings with points | SMS 0477 QANTAS (0477 726 827)^^** or Call 13 13 13 select menu option 1 |
| Frequent Flyer membership | 13 11 31* option 2, Frequent Flyer service centre |
| Baggage Services Contacts | 1300 306 980 within Australia |
If you are having any complaints or queries related to flight bookings, baggage service, membership card, etc then you can use the above contact ways to solve your problems.
Qantas Airways Email IDs |
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| Customer Service Email IDs | [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] |
If their supporting team unable to help you on call then don’t worry, you can send your problems to them by using these email ids also.
Official Website: www.qantas.com
On its portal, you can easily book flight tickets and manage your account also.
Qantas Airways Social Media Profiles |
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| Facebook Fan Page | facebook.com/Qantas |
| Twitter Handle | twitter.com/Qantas |
| Instagram Handle | instagram.com/Qantas |
| LinkedIn Profile | linkedin.com/company/qantas |
| YouTube Profile | youtube.com/user/Qantas |
| Pinterest Profile | pinterest.com/qantasairways |
Stay tuned with the Qantas by following these mentioned social profiles.
Important links
Career Page: www.qantas.com/au/en/about-us/qantas-careers.html
For building a good career and for getting good job opportunities please go to above given link of Qantas. It is the global career options for students and job seekers.
Frequently Asked Questions: qantas.custhelp.com/app/answers/list
Finding the answers for very few short basic questions we recommend you to visit this link.
Contact Page: www.qantas.com/au/en/support/contact-us.html
Official contact us page link of Qantas Airways which Is globally connected around the world.
Red Email: www.qantas.com/au/en/travel-info/email-subscription.html
This is something new, Red Email gives you latest flight offers, travel views, cruise deals and hotel bookings by only submitting your Email Id, you can manage your subscription by your own.
Hello there,
My names kerry French, my partner and I Dean Hawes travelled on the 6.30am Fiji Airways flight on the 20th of February 2016 to fly to a surprise trip to Fiji arranged by my partner Dean for my birthday.
When we arrived we checked in as normal at Sydney International Airport the lady at check in was very pleasant and wished us a safe journey after we checked in we went through security and then on to our flight.
As the flight was taxing out of the gate the Pilot welcomed us abroad and then mentioned about a storm that was due to hit Fiji later in the afternoon, the speaker wasn’t very clear so we didn’t think much about it and that was all until we started our decent when the pilot came back on the speaker and then explained that their was a cyclone due to hit.
As we came to land we could see that there was a slight wind and when we came to land it was very rocky but the pilot got control and landed safely.
When got off the plane we went through security and immigration as normal and got to the transfer desk when out driver explained that we wouldn’t be going to the resort on treasure island as we first planned and that it had been arranged that we were to be put in another accommodation for our safety so we asked what was going on and he explained that there was a category 5 cyclone due to hit Fiji in the next few hours. Being from the UK I have never heard about a Cyclone or even could have never imagined about the danger that dean and i where about to go through.
We got to our hotel and we had to wait 3 hours to get in to a room as the hotel was completely manic at the time so we decided to go get a drink from the bar still confused with what was going on and the re arrangements, when two men started putting massive planks of wood around the open restaurant of the hotel.
When we finally got in to our hotel there was a knock at the door an another two guys entered our room and started putting tape on our door and putting our out side table and chairs in our room and everything went up against out balcony door and said that if it gets worse we might be back to the room.
Later that night when the storm really picked up all the doors in our room started shaking and our room started to flood then there was a knock at the door and the two men returned and wanted us to put out mattress up against the balcony door for protection as a window across the way got smashed when a palm tree went through the door.
When we woke up the next day the whole resort was flooded our room was flooded we did not get much sleep due to the rattling of the doors and the worry that we had. We felt very scared.
There was no power or internet to call out families let them know that we were safe for the next 5 days we were stuck in Nadi with no contact to Australia we were suck in our room for the whole 5 days of our trip.
Dean and I are very aware of how dangerous that situation was and as a duty of care on your part you should have never let us fly on that 6.30am flight to Fiji and not even a warning about what was later to happen that day. We were put in danger and lost a lot of money and worry to our families.
We are devastated about the people that lost there homes and lives and feel great remorse and wish them no more hurt and we greatly feel that an apology that your duty of care failed when you let us fly on that flight. Its truly completely lost all trust from Qantas. We fly with Qantas a lot as we feel very happy and more then satisfied when we have flown with them in the past and always make sure friends and family know that there one of the best airlines.
On this occasion I feel very very let down with the services that you provided that day and if we were told about the events that later happened that day we would have rearranged our holiday and flew on a later date, you cancelled every other flight that day and let our flight go. Why were we never warned at the air port at any time of our trip.
Our families told us that it was announced on the international news that every flight too and from Fiji were canceled why was our flight allowed to leave Sydney?
I need these questions answered so I can understand why we was not told.
I look forward to your reply.
Thank you.
Kerry French
I’ve tried on various occasions to call the Frequent Flyer no to ask about registering but actually unable to get through after 20mins each time because your lines are busy. I rang another enquirers number yesterday and he took my details and said someone would call me but still nothing from Qantas!
I have recently flown on Qantas from the UK arring on 2nd of July, I thought that I could join FF whilst in the air only to be told that I couldn’t. Hence my reason for calling to register but to no avail!
I would like to be able to use points on more flights within Australia now I have emigrated, please can someone call me to discuss further.
Regards, Kerrie McSorley
This is a complaint regarding your loading / unloading dock at Qantas Domestic in Brisbane. Please forward this email on to Alan Joyce or anyone else who is in charge of the operation.
One of my truck drivers drove approx 60km for 1 item only and it had to be delivered your location at Erica St, Brisbane Airport . He arrived at the correct locaction at 1;10pm behind 3 other vehicles waiting to be unloaded. At 2:04pm after waiting, my driver was finally sent thru to be unloaded and the guys running the place rejected him and told him to return the load. Because they dont unload trucks after 2;00. My driver told your guys he said hes been waiting and that he also gets paid per job. They turned around said its after 2pm they can’t accept the goods. He was also the last truck to be unloaded in that line up, 1 item on a pallet, it was in the back doors and he could see the forklift along with 4 other guys there. What kind of service is this? Highly disgusted, even if the orders came from higher above.. thats even worse. No other place has ever done that, as you could imagine it wasted time, fuel, and the item had to be on the flight the next day which had to be pulled because the driver had to return the item. Your guys were told this also. Another thing is they let a truck to be loaded straight after.. very unprofessional. I might be a small company but i have now boycotted any deliveries to Qantas because this is not the first innocent and my wife who is director of another courier company is looking to do the same because her guys are over it as well.
Regards
Hello, we are on holiday in Venice shortly and will be flying out of the Marco Polo airport on Emirates flight via Dubai back to Perth WA. Is there a Oneworld partner loung we can access in Marco Polo airport we can access prior to departure? Thank you.
Dear Qantas Management
This is a serious complaint as I was cruelly treated by someone in your employment on Sunday 15 January.
I was in Sri Lanka from 17 December to visit my parents (travelling on a Singapore Airlines ticket) when my mother died unexpectedly on 2 January. I changed my travel plans as a result but could not get a seat due to the current chaotic situation at the Colombo airport (due to day time repairs). I had to be in Sydney for work on 18 January. As a result, my travel agent booked another ticket for me.
I was booked with Qantas to return to Sydney from Colombo via Singapore on 16th Jan (leaving Colombo at 7.25am). In the late afternoon of 15th January – just around 5pm in Sri Lankan time, I received a call from Qantas Australia (sounded like it – the number was not complete but looked like an Australian number) to my local Sri Lankan mobile phone. The female staff member (the name was probably Christi but wasn’t clear) said that due to some reason, I have been rerouted (involuntary) via Bangkok and I will receive the new ticket within the next few minutes. The person who called me obtained my email address and confirmed it too to send the new ticket. I informed them that my mother died less than 2 weeks ago (on 2 Jan) and I would like to get some privacy by getting a window seat. I was asked to check my email and print the new ticket. That was the last time I heard from Qantas Australia. While my travelport itinerary was changed to show travel via BKK (I have screenshots) I never ever received the re-issued ticket. As you no doubt might understand, I was under a lot of stress and grief. I had to plan about my widowed father’s welfare and also attend to last minute matters relating to my mother’s affairs. When I could not find a ticket on top of everything, I tried frantically to contact QF but even the Colombo QF office was closed and the emergency numbers (unclear message on phone) did not respond. That’s another story as the emergency numbers are not clear in the voice message – need a much improved service. I tried to contact Australian QF reservations but could not get through. Then I contacted the code share partner (UL) who informed that they will not let me on their flights without a valid ticket.
Then I saw that the BKK flight was cancelled in travelport itinerary. Eventually, someone called me back from Colombo QF but they could not help me and they could not see any booking for me out of Colombo. They couldn’t also contact QF Australia. I was told to go the airport and take my chances. I was distressed by this time and my father who lost his wife of over 50 years was also quite distressed thinking I was going to be stranded at the airport. I took a risk and went to Colombo airport 7 hours before the flight – stayed up all night as a result. There I was informed that my Colombo Singapore Sydney booking was still valid. Nobody knew about a CMB BKK Sydney booking – still shows that itinerary in my travelport booking. Nobody from Qantas bothered to contact me after destroying my emotions to no end. Because of that cruel act, I lost precious time which I was going to spend saying a final good bye to my mother’s memory and to thank various people who helped us over the last two weeks. I could not properly pack and had to leave things behind because I had to be at the airport as soon as I could. This is the worst travel experience in my entire life.
I have travelled quite a bit over the last few years but never ever experienced such cruelty from any airline or anyone else. I was told I would be getting window seats based on compassionate reasons but then I was denied the opportunity to say a peaceful good-bye to my mother’s memory. Those precious hours were spent in frantically trying to contact someone from Qantas to find what was happening to my booking. Therefore, I don’t think I will recommend anyone to travel with Qantas again. I still have to use the return portion from my ticket (as my SQ seats could not be confirmed, I had to buy a new ticket to return). I will use that return ticket but it may be the last time I travel with Qantas if I can help it.
In the meantime, I would like to know who changed my booking, who called me and abandoned me, and why they did it. I don’t wish what happened to me on even my worst enemy. Your staff knew I had lost a mother and that I was grieving. They killed me and my father emotionally all over again. As a customer who paid over AUD2000 for that ticket, I believe I should be informed what happened, why and what steps you would take about this matter.
Yours truly
Ruchira de Silva
DEAR QANTAS I HAD BEEN YOUR LOYAL CUSTOMER FOR MAYBE 2O YEARS, LAST YEAR ,RETURN BACK TO SYDNEY, I’D LOST MY COMPLETELY TICKET,BECAUSE, SAME BAD MANAGEMENT AT THEAIRPORT, I DID MY COMPLAINT, I MUST TO STAY ALL NIGHT AT THE AIRPORT, PURCHASED A NEW TICKET, INTO ,ECONOMIC CLASS, WASN’T NOT APOLOGISE OR SO EVER FROM THAT HAPPENED. I MUST TO RETURN BACK 2 WEEKS LATTER, IF YOU LIKE MORE DETAILS ABOUT ,THIS UNFAIR TREATMENT, CONTACT ME BACK. THANKS. YOUR SINCE .
So in order to clarify 4his issue, please, contact me back, so if you like ,I could given more details about. Your since .thankfully.
Jetstar 556 (Saigon – Singapore) cancelled. What do we do ?
Connecting flight QF72 (Singapore – Perth)
I have waited four weeks for a reply or discussion following my letter to the CEO received by them on 11 October. I am saddened that Qantas think it is OK to unlawfully force a customer to sign a document of agreement under duress i.e. if I do not sign I am threatened the police will be called or I will not be allowed out of an office where I have been taken and virtually imprisoned.
My crime was to follow the security rules and ask for a private room for a full body “pat down” required because my hip replacement sets off the security alarm. My valuables are left unattended on the conveyor best somewhere while I am marched off.
I can just see Chairman Leigh Clifford approving the sight of his wife, of a similar age to me, standing barefoot in a public space as the masses stream through security and having her barely clad body examined for all to see. That is why the rules say a private room should be offered but staff do not do this.
In Dubai airport there are on the spot curtained cubicles to preserve the dignity of female passengers where the young women on the staff are polite and respectful. We have bullies here at Qantas instead.
Not a word from Qantas after four weeks.
What do you mean “Your comment is awaiting moderation”? Is it Qantas speak for we do not like the truth?
My comment has been sent after 8 am on Wednesday 8 November from Melbourne Australia. Why is it shown as about 4pm yesterday?
I would like to verify my daughter’s bag dimension hand Carry if acceptable? As she will use it also as her school bag. I have photo as a sample
for a flight mel to manila on 4th april the booking agent inserted a middle name on my ticket as soon as i realized i contacted them and they said too late, it is in the hands of qantas. i rang qantas who said check with booking agent no result i purchased another ticket to travel with my partner at great expense and cheapoair said they would get me a refund as there is some confusion who made the mistake, not qantas. at time of departure the desk staff were not interested again stating take it up with the booking agent. booking number1157249/ 58226133. now cheapoair has wiped its hands of the whole messand the delays in contacting qantas from the philippines is getting far too costly. have you a proper email address for these compliants and any suggestions what i should do