Comments on: Mitsubishi Motors Australia Customer Service Phone Number, Email ID, Office Address

By: Igor Bubnov

Igor Bubnov — Sat, 22 Jun 2019 10:28:19 +0000

Dear Sit/Madam,
I would like to give a feedback for Knox Mitsubishi, located at 437 Stud Rd, Wantirna South, 3152, Victoria, Australia.
I had 4 Mitsubishi vehicles ((Mitsubishi 380 VRX, Triton Double Cab / Pick Up 2011, Triton Double Cab / Pick Up 2014 and Triton Double Cab / Pick Up 2018) and was happy with them.
My current Triton MQ-MQ4X47 GSL Special Ed 2.41 Blackline (2018)) and was happy with them. My current Triton MQ-MQ4X47 GSL Special Ed 2.41 Blackline (2018) I bought from Knox Mitsubishi 10 months ago for $43700. I applied to Mitsubishi Motors Financial and my loan was approved in a few days. My Car Sales Consultant was Nic Ranieri. I would like to mention him as a great and very professional specialist. I felt completely satisfied with Knox Mitsubishi that time.
Unfortunately Nic no longer works there.
Two months ago, my wife`s car has broken (the engine is seized up ) and I was need to find a new car ASAP.
I went to Know Mitsubishi, where I liked Mitsubishi ASX MY19, 11000 km for $22 750. I’ve paid the deposit and applied for a Car Loan. I was told, that usually it takes 5 business days. This time my Business Manager was Elise Dowsing.
It was on 13/05/2019
I’ve provided all documents required for the loan. I work as a plumber, my wife – as a nurse. Our joint income is satisfying all requirements. That days I had a small surgery (inguinal hernia surgery, done on 24/04), and been on rehabilitation period (Only 8 weeks. I return to work 15/06 ) supported by Work Cover.
Elise Dowsing called nearly every day and demanded new and new documents. I’ve provided everything needed, but then she called again and demanded more.
After I was unable to provide the evidence from the Insurance company that I’ll be returning to work on 15/06 (which was impossible – Insurancee company can`t provide that), I got the point that it`s endless story. It took 24 days. 24 D-A-Y-S!
During all that time my family suffered discomfort of not having a second car.
By 7/06/19 I was tired of waiting and applied for the same loan to a different company (Suncorp Bank). My Car Loan was approved in 10 days with interest 5,99% – which is much lower, than Mitsubishi offers.
As a result – I’ve bought new Honda HR-V 2019 DEMO for $24000 instead.
I’ve returned to work on 15/06/09
I am totally disappointed with customer service at Knox Mitsubishi.
Due to complete incompetence of the manager at Knox Mitsubishi (Elise Dowsing) Mitsubishi Motors has lost a good, loyal client. My daughter is 17 this moment and next year I’ll purchase a car for her. I will not go to Mitsubishi anymore. Besides of that, I work in a big company and have many friends – I’ll not recommend Mitsubishi to them either after this situation.
This is how a good company loses its loyal clients and several tens of thousands of dollars because of ineptitude of Managers.
I hope my story was useful and you’ll get the right conclusion out of it.

P.S. Unfortunately, I did not find the contact details of the Mitsubishi Motors Australia head office. Forward this message to them if possible. Thank.

Kind Regards,
Igor Bubnov

By: Horst

Horst — Mon, 30 Apr 2018 00:27:54 +0000

I have a problem with the drive battery, at the time i got the car, i did get 52km on the dash and 40km in real drive condition. I drive always the same distence every day. Over the time the distance is reducing slowly, now i get 35km on the dash and 26km real drive, this is a reduction of 14km or 35%, I would like the battery to be replaced, due to this high reduction. I complained at the 90000km already about this and again last week. Thanks
Send to Mitsubishi 26.4.2018

Thank you
Thank you for contacting Mitsubishi. Your email has been received and we will be in touch with you shortly.
In the mean time we also have some helpful information on our website on the links below which may help assist with your enquiry:
30.4.2018 no answer yet.

By: Vicki Pringle

Vicki Pringle — Tue, 06 Feb 2018 07:00:43 +0000

My Outlander been at Keystar Morayfield, Qld as parts not available. Been there for 3.5 weeks. Why can’t they get parts?

By: Anthony John Maddison

Anthony John Maddison — Thu, 24 Aug 2017 07:13:58 +0000

RE: VEHICLE RECALLS – VIN: JMFLYV98WBJ004066 – Please be advised that this vehicle was stolen last January 2016 and has been reported to police. I have also advised your company on numerous occasions regarding this info plus sent in a Customer Feedback Form for the recalls, hence no notice has been taken of this information. I would appreciate you updating your records for any future communications on this vehicle. Please acknowledge receipt of this request plus of the action taken. Kind Regards, A J Maddison – 0420228178