Lorna Jane is Australian’s top active wear brand focusing on women’s. It was founded in 1990 by Lorna Jane Clarkson. Lorna Jane manufactures all type of fitness wearing items like Tights, Sports Bras, Tanks, Tops, Inspirational Tanks, Shorts, Jackets, Hoodies, Pants, Underwear, LJ Originals and many more Accessories.
Many customers are facing problems related to shipping, delivery process, payments, defects in products etc. For which they want to contact with official head office or customer service team through email ID / telephonic support. This article can help them out.
Lorna Jane Office Contact Details
Lorna Jane Headquarters Address : 857 Kingsford Smith Drive Eagle Farm, Queensland 4007 Australia
Lorna Jane Customer Service Phone Number: 13 89 90
Lorna Jane International Customer Support Phone Number: + 61 7 3252 5552
Timings for Customer Service : Mon to Fri 8am to 5pm
Australian Business Number: 91 065 384 616
None of the numbers are toll free, normal call rates will be charged for calling on them.
Lorna Jane Official Email Id: n/a
Lorna Jane Postal Address: Po Box 1105, Eagle Farm, QLD 4009, Australia
This postal address is for sending back the parcel to the company.
Lorna Jane Fax Number : 07 3868 2578
International Fax Number: + 61 7 3868 2578
Lorna Jane Main Store Address: Shop 305, Westfield Belconnen, Benjamin Way, Belconnen ACT 2617
Phone Number : 02 6251 1381
Store timings are Mon – Thu 9am to 5.30pm, Fri – 9am to 9pm, Sat – 9am to 5pm, Sun – 10am to 4pm
Social Profiles
Facebook Fan Page: facebook.com/lornajane.active
Instagram Handle: instagram.com/lornajaneactive
Pinterest Profile : pinterest.com/lornajaneactive/pins
Twitter Handle: twitter.com/LornaJaneActive
YouTube Channel: youtube.com/user/LornaJaneActive
Google Plus Page : plus.google.com/115284948050501994612
Snap Chat: lornajane.com.au/snapchat
Important Links
Shipping Process: www.lornajane.com.au/shipping-information
To know more about shipping charges national or international.
Return and Exchange Process: www.lornajane.com.au/returns-exchanges
This link will redirect you to the Return and exchange policy of the company.
Frequently Asked Questions: www.lornajane.com.au/faq
To know frequently basic questions and their answers asked by the customers related to shipping, gift voucher, exchange policy and many more.
Find Stores Nearby: www.lornajane.com.au/store-finder/list
This link will redirect you to the store finder page of Lorna Jane. There are 210 offline stores across the world where you can find you stuff.
Career at LJ: www.lornajane.com.au/careers
To know more about Lorna Jane or if u want to be a part of this Organization the this care page will help you.
Current Vacancies: www.lornajane.com.au/careers/current-vacancies
View all the current vacancies and jobs at Lorna Jane by following this link mentioned above.
Career FAQ’s Section: www.lornajane.com.au/careers/faq
You can read the basic questions and their answers related to work experience, internships, application process, preferences and interview related queries.
Hi, I am writing due to the poor customer service I received at the Rockingham Lorna Jane Store. A pair of tights I braught from 2-3 months ago from the Mandurah store have ripped at the seems so I took them back to the Rockingham store as Mandurah has closed down. it was a Thursday night and the lady informed me that the office was closed that she needed to call to get my details for the transaction as I no longer have the reciept and for me to come back during the week and they would call up the office and help me out which was completely fine. I then phoned up the store on Saturday the 16th of July and specifically asked that if I came up there again would the office be open for them to call and help me out. the girl checked with the manager that the office would be open and said yes they are open and for me to come down as the manager was in and would get it resolved. I live half an hour away that is why I checked before going there that this could all be sorted. I got to the shop and the two girls were standing there talking and didn’t acknowledge me, I walked up to them and stood there and it wasn’t until they had finished there conversation that they asked me how they could help. I told them I phoned up earlier about my tights being torn and the manager had a look at them and said she would phone the office for me to get my proof of purchase details.
she then came over to me and told me that the office is closed on a Saturday and that there’s nothing she can do and that I will have to come back AGAIN during the week when the office opens.
I told her that this is the reason why I phoned before leaving as I didn’t want take time out of my day to drive all the way to the store if the office wasn’t open and they couldn’t help me. she said there is nothing she can do.
I have rung up the office myself and gave description of the tights and how long ago I purchased them and the lady gave me my receipt number which I then drove back to the Rockingham store with. the lady searched it up and informed me it was wrong receipt number as the tights on the reciept weren’t the same as the ones I had brought it and once again there is nothing she can do to help me.
I am extremely frustrated and disappointed in the customer service I received. the tights are only 2-3 months old which shouldn’t have torn in such little time especially with the price that they are and are clearly faulty. it’s now taken me 3 trips to a store half an hour away from me to come back home with nothing done about them.
I have been a very loyal customer For a lot of years now. I only wear lorna Jane everyday. My whole waredrobe is lorna Jane and valved at about 15, ooo dollars. But the last few pair of tights I’ve bought have been poor Quality where the labels have been peeling after only wearing them for about a month. And they also have been getting very fluffy To point where I don’t even want to wear them. I also wash everything in the lorna Jane wash bags and only hang them inside. Thanks for taking the time to read my complaint.
Hi there,
I have got very good service from Jackie , who works in DFO Essendon.
That was a very awesome experience to have lots of nice clothes on. Thanks jackie’s enthusiasm and welcomed smiles .
Cheers
I sent my gift card $100 to the wrong email. Sent to [email protected]. Should have been [email protected]. Order # US48199131. Can you fix this?