Kogan.com is among the top 10 e-commerce websites of Australia. In this article you can get customer service number and toll free helpline of Kogan.com Australia. This help you in connecting with Kogan.com customer service center representatives.
As Kogan.com is a leading online shopping sites of Australia, so here are huge customers who face various problems related to online shopping, payment and many more. Kogan.com has a great customer service department for Australian customers to solve there problems.
Kogan.com has a wide variety of products for their customers. Kogan also has an free chrome app which will give you info about exclusive deals of Kogan. Kogan also provides 14 days money back guarantee. Kogan accepts online payment through debit, credit cards, paypal, eway and many more. Visa, maestro, American express cards are accepted here.
Kogan.com Customer Service Details
These customer service details can help you in solving your queries related to any problem in Kogan. Get the details below:
Kogan.com Customer Service Number: 1300 304 292
This is the customer service number of Kogan. If you want to talk to executives of Kogan you can call them from 9 AM to 7 PM from Monday to Saturday and from 10 AM to 6 PM on Sunday.
Kogan.com Customer Service Email ID:
If you have any problem regarding order or any offer you can submit your query to the sales department in the link given below, they’ll mail you with the best possible solutions.
Here is the link- www.kogan.com/au/help/question/new/complete_question/sales
Note*: Mail here only for offers or orders
If you have an any problem with your order shipping or any problem after ordering your product you can contact Kogan team through this link. They’ll mail you regarding your query.
Here is the link-www.kogan.com/au/help/question/new/complete_question/orders
Note*: Mail here only for after order queries.
If you want any help regarding products or warranty of products you can contact support team of Kogan team here-
www.kogan.com/au/help/question/new/complete_question/support
Note*: Mail here only for warranty or products support
Kogan.com Online Help Center
If you want online instant answers of you queries you can get your answers here. Just type in your question and if here is solution you will get solution automatically.
Here is the link: www.kogan.com/au/help
Kogan.com Live Chat
If you want to have direct communication with service center executives, here is the live chat facility provided by Kogan. Just go to below given link and click on Live Chat Online. This facility is available from 9 AM to 7 PM from Monday to Saturday and 10 AM – 6 PM on Sunday. Here is the link:
www.kogan.com/au/contact-us
Further if you have any query just go through this link
www.kogan.com/au/contact-us
Kogan.com Contact Addresses
| Office | Address |
| Headquarter | Kogan Australia Pty Ltd, ABN 53 152 570 351, Kogan Hk Limited Company |
| Corporate Office | 139 Gladstone St, South Melbourne VIC 3205 |
| Registered Office | Level 7, 330 Collins St, Melbourne VIC 3000 |
Kogan.com Social Profiles
Facebook Fan Page : facebook.com/kogan
Twitter Handle : twitter.com/kogan
LinkedIn Profile: au.linkedin.com/company/kogan
YouTube Channel: youtube.com/user/KoganVideo
You can like official fan pages of Kogan for exclusive offers and mind-blowing deals.
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Hello My name is Kathryn Beasley I was i touch with you a few weeks ago re a serious problem with a remote control boat we purchased for our grandson .That the battery pack caught fire.Your staff member was very helpful and I must say I cannot fault your customer service at that time .Unfortuneately the replacement one that we received will not work either because It has a broken yellow wire.We then tried the other one we purchased for another grandson for Christmas and what we can’t believe is the remote control has a loose broken control button.We are both very disappointed and feel there is nooing in U.S. Getting anymore when there is obviously a serious quality control issue with these .Could you please organise a refund for both for us ASAP.as we now have to find something else for the boys.If you need the 2 boats returned please let me know and I will return to sender once refund is organised.Many thanks for your he.p with this matter .
Regards Kathry Beasley 0400061949 c/- M&C Grant 45 Wilford Street Corrimal NSW 2518
Hi, the Snackin Sara I bought for my daughter for Christmas has stopped working. Can I send the doll tone fixed or a replacement one please be organized? We are leaving for a cruise holiday on Wednesday and my daughter really wants to bring it.
Please let me know at your soonest.
Thanks
Cessnock Australian Post had a break in over the weekend. When I went to pick up my Heavy Items, as a Card from Cessnock Australian Post was left in the Mailbox for me to collect x2 Items, as the Items were to Heavy.
1. Kogan Order No: XKGDTCF9
Tracking No: 6S35153347 (x1 909 720 Watt Petrol Generator)
2. Kogan Order No: LKTL79BC
Tracking No: 6S35157667 (x1 Fortis HPF 12kg Dumbbell Set with Storage Rack)
3. Kogan Order No; YEETV8ZU
Tracking No: 6S35168583 ( x1 Flexible USB LED Clock Fan)
I arrived at 6.10am this morning, Peter took my card and then told me what had happened. After having a look to see if my Items were there he wrote my name on the card and said he will ring me, as he could not do anything about it.
I said I was going to contact you and also drop all paperwork that I received from Kogan and tracking numbers because I haven’t received MY GOODS.
Please advice what to Do???????
Kind Regards
Nohotima Haruru
2 Sperry Street
Cessnock NSW 2325
Australian
0448403977
[email protected]
PS:
I give FULL PERMISSION AND AUTHORISATION FOR MY MOTHER
Mrs Brenda Haruru to speak and organise this for my regarding the email I have sent to you, if I am not avail to take your call when you contact me.
I sent a A700 TY back over 3 weeks ago, but ended up being sent to wrong address, but still a kogan technical support outlet in Melbourne. I was informed by one of your technical support on live chat that would still make it to the correct outlet, even though was wrong address written as had correct with touch laser. I am yet to see or hear bout return, and would like too know if is at a specific outlet still waiting to arrive at proper destination. Thanks.
A month ago I sent in 4 Dick Smith electronic gift cards in response to the offer of a reimbursement to the value of $25 per card. To date I have currently had no response either by email or phone. I included all of these details as well as my postal address.
I am aware that others have had contact via email in regards to this offer and I am wondering why I am still waiting to hear!
Looking forward to a response!
Melanie Williams
I have sent an email to your sales team, regarding my $54 credit in my Kogan account, from a previous purchase. Could you please acknowled this.
Thanks from Jeff Lowe.
I am interested in purchasing a new tv. My tv died and I need to replace it. Is it possible to come to your headoffice and look at the tv’s. I live very close and would rather pick up the tv myself. If not can I order the tv on the phone and pick it up myself. I can be contacted on o497318480 or on the above e-mail address Thanks Marie Wright
I have a thermo blend. The gears are not driving ? It is no a warranty claim. I just want to know how I can organize repairs?thanks
I received a new remote for my TV kaled19dvda which doesn’t look anything like the one I have, when I press the buttons few of them work, but not one to the correct specifications. ref 73hkx4nb thanks James
My name is : Nguyet thi Bui , I bought to prepay for simcard from Kogan number 0406932520 in 2013 and kogan mobile phone requested to prepaid 3 months one time for unlimited call in Australia . But after 11 days Kogan closing down then i lost all money. Now i heard from my friend Kogan is openning now . I would like contact to Kogan mobile understand and give back money to me . Pls help me
Thanks very much
Thanks
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I’m having extreme trouble in being able to make contact with your company to discuss and resolve an issue, I believed created by your company. Please contact me on telephone 08 9525 9123, ASAP.
Robert Hollingsworth
I tried to get koganmobile to investigate why my phone was chewing through data. Kogan said its your phone. Turns out when i had my phone investigated privately that it was actually kogan scamming up the usage. The fault is in kogans system. Shame on you Kogan. Scammers.
The delivery of my new TV from Kogan Reference 3Z8YY69Z
TV ordered on Saturday 3 Dec,rec email on 5 Dec saying I will be phoned in 24 to 48 Hours saying when delivery will be,rec text on 7 Dec at 5.07 pm saying deliver can be made tomorrow between 8am and 8pm and to text back Yes if OK,I text back no,then text back OK between 2pm and 8pm no response received,on the 9 Dec I sent a text saying “please tell me con u delivery the TV on Monday as somone can be home all day confirm if this is possible thanks Doug”no response,then on the 9 Dec in the afternoon a text arrives saying “Your Kogan\Dick Smith order can be delivered tomorrow.Please respond Yes or No to confirm .Thanks”I sent a text back saying Yes,No confirmation then on the 10 at 12.37 a text arrives saying the TV can be delivered on Monday and text back yes to confirm,then to try and sort this out I rang 1300 304 292 and spoke to Tony who said he would contact the courier company and would phone me back to tell me what was going to happen,after 2 hrs No response so I phoned again and spoke to Tony again who told me he could not contact the courier company and when I said pl can someone help me he hung up on me I rang back and spoke again to Tony who was no help only he would send my problem on to someone on Monday.During this very bad service experience with Kogan I sent two emails trying to sort it out only an automatic response received to one of them.
This I feel has not gone well to say the least.Can someone who has some authority ph me ASAP Doug Fawcett Ph 0418624297
I lost a days pay when I stayed home all day Saturday,I have bought 3 TVs from Kogan and have promoted Kogan products with my friends and family and feel now that my faith in your Company is lost.
Hi Marketing
Do not send me anymore internet advertising I delete it all and I find it
invasive this bombardment of emails – in fact it pushes me to never
purchase anything from Kogan and I shall inform all others of your
intrusion in to my life. STOP WASTING MY TIME AND GET OUT
OF MY SPACE…….
IN DISGUST
MARK
My comment does not need moderation Kogans bombardment needs
moderation and to stop invading peoples emails
I bought a netgear nighthawk Xs4! When I received the modem router it was faulty! The journey began! I tried emailing the problem and waited for an answer two days later I got an email saying they received my email and had put it in the hands of a senior person. I waited four more days still nothing and then an email arrived saying what to do! Yeah! But the email did not have everything that I needed to return the article! Yet again I was foiled so Live chat! Ha no staff available, so leave my email address and enquiry again still waiting!!!! This site is great if all works well! Sometimes the delivery times are a bit slow but everything turns out well! But have a problem and your invisible! Be aware when using this site!!!!
Have been waiting 2 weeks for my tv , apparently they have no idea where it is, crap service , worst freight I’ve ever had , don’t use kogan
I bought quite a lot from Logan, recommended Logan to many buyers, luv your prices, products, however, I bought Two vibrating machines, (stand on) late 2016, one that hardly used by me, due to my being in Hospital for 5 weeks & still getting Physio, plus Surgeon stated best not to use until Hardware removed from leg, this, Vibrator been in Vic until my sista went to use last week, following instructions, as did we all, to try get it rocking, to no avail. Please advise. Its way less than 12 months, genuinely can prove ive been incapable of using, need replaced or money in credit for other products. Can i return, & where too? Thank you. Ph. 041341810p or 07 40392790. Cairns. You sent to 52~54 Robb Rd, Redlynch 4870, for your records. Cheers. Marilyn Cash
I have recently purchased a Kogan 2200W Multifunctional Iron from your company.However when I went to use it,nothing happened.Doesn’t work at all.Won’t heat up.Please help with this problem.
Support is Crap!
I received goods damaged on arrival.
Tried 3 times to ring Kogan’s 1300 304 292 number and each time it took me through an automated system and then hung up on me after telling me to have the good’s ID number ready. Then I tried the “start a live chat now” support and was told it wasn’t operating.
The item is a oil heater. I can see Kogan’s response now – “please ship it back to us to check”. For the cost and the inconvenience, I’m included to dump the crap and just go to a local store and pay a little more. At least I’ll know I’ll be getting undamaged goods and can talk to someone if there is a problem.
Right pissed off customer!
Why the fuck are you passing on my details to third parties for advertising purposes. I’m now being constantly spammed by shit unsolicited advertising because of your actions, I searched the company responsible and Kogan is the only partner company I have had business with, you’ve lost my custom. Delete my information from your lists immediately then go fuck yourselves you pack of cunts.
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I am more and more disappointed with Kogan.
As I said in my previous email I bought a TV and two blenders and other items from Kogan recently and they were delivered to my PO Box without any problem.
How is it that now you can’t do it? It is just a small laptop.
It is just a *&UY^ nuisance thinking of re-scheduling deliveries and all sort of complications and forcing me to be imprisoned in my own flat until you decide to come and deliver the item. Why cannot you do it properly in the first place.
It is a lie that the Glenside post office doesn’t accept larger items.
If you at least bother to verify that I have bought items from you and that they were delivered to my po box at Glenside then you will find out that I am telling the truth and you ignorant people at the help desk are inventing excuses.
regards
Richard
———————————————————————————-
Richard A. Greenwood
Phone 61 08 8338 4213 — P.O. Box 651, Glenside SA 5065
So disappointed tried calling Kogan 1300 304 292 at least five times and got cut off half way through each time
Ordered three lightening to USB cables
Received them yesterday after two weeks
One cable doesn’t work !
Wish there was an easier way of getting through
To Kogan it really helps customer service
Thank you
I have rung the Kogan number nearly 25 times now and have been cut off every time. I have just received my 32″ agora smart tv. It was installed yesterday and when I got home I was shocked how small it was when I measured it is much much less than 32″ why? I want 32″ not smaller. The box has been collected by garbage men and I want action. Please explain assoonas
I have rung the Kogan number nearly 25 times now and have been cut off every time. I have just received my 32″ agora smart tv. It was installed yesterday and when I got home I was shocked how small it was when I measured it is much much less than 32″ why? I want 32″ not smaller. The box has been collected by garbage men and I want action. Please explain assoonas. My ticket no is 625308 and no one has contacted me
I have rung the Kogan number nearly 25 times now and have been cut off every time. I have just received my 32″ agora smart tv. It was installed yesterday and when I got home I was shocked how small it was when I measured it is much much less than 32″ why? I want 32″ not smaller. The box has been collected by garbage men and I want action. Please explain assoonas. My ticket no is 625308 and no one has contacted me . It may be duplicate but I want an answe
Just to let you know a friend e mailed the photographs of the Robot Vacuum to you as my computer is down. Please confirm you receiverd same. Thank you
Ernie Youngs Perth WA
I bought a leapfrog leappad from Kogan and the thing had a faulty on /off button
I returned it to them and they said it could be up to a month before I hear back from them
This is poor service
I recommend you do not buy anything from these cowboys as they just take the money and give no support
You can usually find any item they sell for the same price but it will be with service backup
Kogan are useless
Do not try to talk to an executive the ph no they give here just tells you to put your question in an email and they will get back to you, I have waited over 24 hrs still nothing, for such a big company this is disgraceful. I have tried to fix my problem for 3 mths I get the wrong answers only to be emailed later and told sorry, would never use again would sooner pay more
Rochelle
I would like to speak to a human person as I have submit more than one message asking for someone to call me. I would really REALLY like to speak to a human being!!!
What a useless company.Have been waiting too long for the answer to a very simple question. Numerous email sent with only one reply & that was only after I threatened the with The Department of Fair Trading.Do you corporates care about your customers,I think not.I will now be filing a complaint & I urge others to do the same.It may just give them the kick in the arse they apparently need.
STILL HAVEN’T GOT MY ANSWER.
Well I just stumbled on the list of complaints and its 100% criticism I could join that long list but I Have FAITH in KOGAN as emailed to me the name is not correct…There has been an addition…..KOGAN THE ROGAN…..Invitations are waiting for a trip to the premises to have a LAUGH AT THE CLEVER ESCAPOLOGIST …MOTTO !!!HAND OVER THE MONEY IT COULD BE FUNNY IF YOU WIN……….BUT REMEMBER FRIENDS BEFORE YOU PERISH YOUR GOODWILL WILL CHERISH.
on the 06/07/19 I purchased a video door camera from your subsidiary Dick Smith for 89$ plus a micro sd card 16 Gb received the sd card BUT NO VIDEO CAMERA THIS IS THE SECOND TIME I HAVE TROUBLE WITH KOOOGAN NOT HAPPY JAN WILL NOT HAVE ANYTHING TO DO WITH KOOOIGAN AGAIN PS YR9LMQGT NOT HAPPY JAN NOT HAPPY THIS IS A DIFFICULT COMPANY TO DEAL FCK TO HELL WITH GOOOGANB
I am very angry that after about 10 emails on your Help centre I still have not got my delivery (o/n JNGL6VFV)which left on May 1 and I am still waiting on answers.I got this for a birthday present for May13 and it is May 18 and I still do not know where my delivery is nor am I getting any reply on my emails.I was given a tracking number (PR74347799) and all it says it left May 1 and it does not show any progression on where or when I will get delivery.