By: Craig Ferguson

Craig Ferguson — Thu, 08 Sep 2016 15:07:28 +0000

My wife Sue and I purchased a 2016 XF R-SPORT 20d demonstrator (with 2250km) from our local dealership and picked the vehicle up on Thursday 18th August.
From the following Saturday onwards, we have had nothing but dramas with the car. We could not unlock the vehicle, and once we did, we could not start it, nor could we use the vehicles memories for driving positions, and once we did get the car going, it was fine, until we needed to drive again.
To make matters worse, on Sunday 28th August, my aunty and uncle, who live in Melbourne, arrived back in Sydney from a world cruise; and Sue, myself, and my sister and brother in law, were meeting them both in Manly for lunch. I was so looking forward to showing them both my new “Jag”! On that morning, we were unable to enter our car, and hence wound up taking Sue’s car to my sisters, and going to Manly in their car.
I rang your roadside assistance the next day, and after 2 different people tried to get in the vehicle, they, finally after 4-5 hours, managed to gain entry, and eventually got the vehicle started, then we drove the vehicle to our dealership.
Now, we have had nothing but the fullest support from our local dealership, and nought but praise for the assistance they have provided. They were as perplexed as we were. However, having driven our vehicle for a total of 4 different occasions, and some 250kms, we have been advised that the component required to get our vehicle back on the road, is only available directly from the UK, as it requires recalibration, and will take 7-10 days to arrive, and then 2-3 days to install. This now means both Sue and myself will have been without our “new” car, for at least 6-8 weeks, since our purchase, apart from 10 days it basically sat in our garage.
The final insult, in my eyes, at least; is that we are going on a Jaguar day to Bowral next Thursday 15th, and, I presume, people will be asking for our “driving experience, and opinions”. We actually haven’t had the vehicle long enough to develop an opinion nor any experience.
As far as your roadside assistance, the provider, after asking whether, I wanted a vehicle of equal evaluation, and me saying yes, thoughtfully provided us with a Nissan X-Trail.
Hate to think what they’re equivalent would be for a Aston Martin, maybe a SS Commodore?
However, since my discussions with your office, I have been provided with a Disco Sports, a far better option, but still far short of what we are missing out on, our Jag.
Now whether your team sees it fit to compensate both Sue and I, is now in your court.
We both eagerly look forward to your response.

Craig and Sue Ferguson
2 Cherry Street
Woonona NSW 2517.

Mobile
Craig 0413330244

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By: Craig Ferguson