Comments on: Dan Murphy’s Customer Service Phone Number, Email ID, Office Address, Website

By: Samantha Plowright

Samantha Plowright — Sat, 31 Aug 2019 09:09:06 +0000

Appalling service at Dan Murphy Karingal. Went in with my 17yo son to buy his dad a father’s day present. After choosing a bottle I handed it to him at the counter and he put it down as he was using his money to pay. As he got his card out of his wallet the cashier asked for his I.D and I told her I was purchasing it but he would pay with his money. She said he couldn’t do that so I said I would purchase it and she then called another cashier over who asked if he had placed his hand on the bottle at any time. I said he placed it on the counter after I had carried through the store, she then said because he had touched the bottle they would not sell it to us. I asked if I could go and get another bottle of the shelf and pay for it myself and they said because they know he touched the first bottle they would not sell me any. There was cue forming behind me and one male customer behind us was rolling his eyes in disbelief. I was humiliated and as I’m nearly 50 and my son was with me I don’t understand why I couldn’t be served. I have taken him in before as he always buys my husband a couple of beers for Christmas and birthdays, and he has been in with my mum to do the same. I left the store and went to another shop to get what we wanted. It doesnt suprise me that Dan Murphy is losing money, and I will never shop there again, thanks for wasting my time!

By: matthew powell

matthew powell — Mon, 17 Jun 2019 23:03:53 +0000

Something really needs to be done about refusing service to people who are clearly over 18, and refusing service to people who have clearly identified themselves as over 18. This happened to me with staff using the “secondary purchase” excuse to refuse service. It’s only illegal if you directly supply liquor to a person under 18. You have no legal basis to refuse service to someone over 18. The reality of your business includes the fact that people do on a regular basis buy alcohol and supply it to minors. It happens all the time. Lucky for you that you are not responsible for that. The responsibility lies with the purchaser. I personally don’t supply alcohol to minors so your refusal was to me personally extremely insulting. You refused service to three people aged 18. 20 and 51. Your assumption that I was supplying to minors was completely wrong. The person with inadequate Id was my son, who even if he was under 18 can have alcohol under my supervision. Your Company has handled this issue in a completely incompetent, rude and non-sensical way. Wouldn’t it be much easier to remind people who are accompanied by minors or people bereft of ID that it’s illegal to supply to minors. That way you can’t say that they weren’t warned at the point of purchase. Refusing service citing a legal basis for over 18s is just plain idiotic.

By: Phillip Lang

Phillip Lang — Mon, 17 Dec 2018 06:05:26 +0000

Bought and paid in full for Christmas drinks to be delivered 10 days prior to event, following up my order Dan could not confirm which delivery company was delivering, after 3 attempt was informed the day after party drinks would arrive. Dan’s solution pay a second time and come and collect and we’ll send a refund some time NOT HAPPY DAN Your stuff up so I pay twice, great customer arrogance

By: Raymond Plum

Raymond Plum — Thu, 21 Sep 2017 04:39:06 +0000

I recently visited the local store at Flinders Street Wagga Wagga after looking at the Site telling me xxxxgold was $37.95 for 24 stubbies, Only to find it advertised at $39.95 but if I bought 2 cartons it would be $38.95 = $77.90 as I did only to get home & again look it up & there it is advertised as &37.95. Just wondering if there is anything that you can do about this or should I report it to fair trading

By: Helen Page

Helen Page — Fri, 15 Sep 2017 00:44:46 +0000

Would it be possible to have Bingtang Radler as a line in your Mt Barker outlet, I purchased a carton couple weeks ago and had to pay $11.90 delivery fee.
Not happy Jan

By: Steven Pizzol

Steven Pizzol — Tue, 12 Sep 2017 05:50:35 +0000

What is your email?

By: Rebecca

Rebecca — Mon, 31 Jul 2017 02:16:59 +0000

Dan Murphy’s
Dan Murphy’s Contacts & Information
Posted: Jul 30, 2017 by RebeccaROSE74
Service Mount Barker Store/Manager
Complaint Rating: 0 % with 0 votes
Contact information:
Adelaide Hills, South Australia, Australia
Hello,

My two daughters (20) and (16) and my older daughters partner (25) went into the Mount Barker Dan Murphys store yesterday at 12:30 to purchase some drinks for my birthday. My 20year old put the items she was buying on the counter while my 16 year old daughter moved away from them and waited by the store windows, near the exit. The lady who served them (Kristy) scanned through the items, when she finished scanning the items she asked my 16 year old daughter who was well away from them, if she could see her ID. Being polite she showed the lady her learners permit, even though my daughter was not purchasing anything. The lady serving them then told my 16 year old daughter to leave the store. She went out and waited in the car. The lady then asked to see my 20 year old daughter for ID, she showed her the ID. The Lady then said “I cant let you purchase these items, you are going to have to leave the store” She even refused to serve my older daughters partner who is 25 years old and wasnt even purchasing something in the same transaction. My daughters feel humiliated and disgusted in being spoken to this way. My 16 year old daughter is an Ambassador for Cancer Council, So there is no way she would ever touch alcohol so being implied that she had intentions on consuming alcohol left her very upset. I today made a phone call to the mount barker store manager, He was very rude and argumentative, it seemed what I was saying wasnt important or something that he wasnt interested in looking into, along with stating that you have to be over 25 years old to purchase alcohol. My Family is very appalled with this service from both the Mount Barker Store and the Manager. We hope this is something Head office can help sort out and maybe fix.

Regards
Rebecca

By: Cheryl Okeeffe

Cheryl Okeeffe — Sun, 12 Feb 2017 04:57:18 +0000

I purchased a ten pack of cruisers to find out that there was two missing, wasn’t impressed, I purchased the ten pack in the 10th feb from your Albury branch, what can I do about this issue???

Thanks

By: Tammie

Tammie — Sat, 04 Feb 2017 05:04:34 +0000

I am absolutely disgusted. I was refused service at your cranbourne east store because my 16 year old daughter was with me. I was purchasing 2 bottles of wine with gift bags. Clearly a gift. The cashier had already scanned my iyems through and then refused me service because i had asked my child to get the money out for me. Reading through comments on several sites and also comments on my own social media post it happens all to often with dan murphys. I will never purchase anything from any of your stores again. I will ensure friends and family do not purchase anything from your store either. And to think with all the protests against your store being placed there i was supporting you lot. I can not see that business lasting more than 3 years in that area with the amount of service refusals you have there. Your staff should never assume a person is doing wrong. They asked me for ID after they refused me service.
Your store is worth nothing to our community…

By: Sherry Namoa

Sherry Namoa — Thu, 22 Dec 2016 07:29:25 +0000

I have been waiting 4 days for my delivery and sick of waiting contacted Customer support and yes oh yes it looks like it’s at Hurtsville. They give me another number to call Australia Post. Called oh sorry we have shipment details but no products yet. Great Christmas.?. Contact Customer service again tell them first time I have ever placed an order on line and LAST REFUND MY MONEY. THANK YOU FOR SPOILING MY CHRISTMAS.
Sherry
0449102834