Comments on: ASOS Australia Customer Service Phone Number, Email ID, Office Address, Helpline

By: Yasin Bal

Yasin Bal — Mon, 30 Jan 2017 01:46:13 +0000

HI its been a month since i have ordered my items and nothing has come yet can you explain why? shouldn’t be this long

Transaction ID: O-1LA73755U5327280B

Email me asap or refund my money

By: Christina

Christina — Thu, 08 Dec 2016 03:29:15 +0000

Can someone please get back to me regarding my order!

This is the 3rd email im sending as now I feel like I am purposely being ignored and I never would have expected from a company like Asos!!!!

Problem

1) I am still waiting for my tops that did not arrive, even though they are still in stock when I was told they wernt

2) you have just refunded me for 1 top which I clearly stated was an exchange

3) no one has gotten back to me yet after my previous emails

one unhappy customer

By: Ruta Brown

Ruta Brown — Tue, 11 Oct 2016 04:23:28 +0000

Hi Customer Care.

Its going on to a month now, and no one can find my package, they keep saying a delivery investigation team will get back to me within 3 days which no one has followed up, then they said 48 hours, and now they are saying 24 hours, I have chased this up 4 times, I don’t think a delivery investigation team even exists, so can someone please get back to me regarding my package order number is 226687613 thanks.

By: enza romeo

enza romeo — Wed, 07 Sep 2016 00:54:16 +0000

Hi i have ordered a dress from asos on express ,have not recieved the parcel.
Money has been taken out of my account ,and i have tried about 4 of your phone numbers to contact you ,but they dont seem to work .
can you contact me asap
thanks

By: Shelley Poulier

Shelley Poulier — Fri, 02 Sep 2016 06:27:31 +0000

Dear Customer Care,

Regarding my order no 224141225, it was promised to be delivered on or before today, Friday sept 2. I paid you extra money for the privilege. I have tracked the parcel and have been speaking to Toll International who tell me that it’s not even in the country. They also tell me that mine is a regular phone call from an irate ASOS customer for a Friday.

On your part, it is misleading and dishonest and I would like my extra delivery charge refunded to my account immediately. I needed that parcel today and would have organised something else had I have known that you couldn’t deliver it on time.

Your company has betrayed the trust of a faithful customer and I feel bitterly disappointed. Please return my money immediately. I’m even more angry that I’ve wasted hours looking for an email that will speak back to me

Shelley Poulier

Sent from my iPhone

By: Gemma Gray

Gemma Gray — Fri, 29 Jul 2016 05:43:22 +0000

I was told that ASOS had received my returns and I would be given a refund. This was back in June and I still haven’t been given anything back.

Please can you look into this for me?

Thanks

Gemma

By: Gemma Gray

Gemma Gray — Fri, 29 Jul 2016 05:42:22 +0000

ASOS are the worst company to try and get through to!

I was sent an email back in June to say that ASOS has received my returns and would refund my money but I still haven’t received anything. Please can you look into this for me?

Thanks

Gemma

By: Jacki Macdonald

Jacki Macdonald — Wed, 27 Jul 2016 08:59:29 +0000

I have now ordered the same shoes twice according to shoes I tried on in shops in Australia. Indicating I need a mens size 6. I have checked all conversion charts as you only offer UK sizing on your order list and again the shoes don’t fit. I was happy to pay postage the first time to return the shoes and I then ordered the bigger size but the label still says US size 5.5 even though the EU size I ordered equates to a US size 6. Are these sizes incorrect and is the product genuine because you can’t even get a US size 5.5 in Melbourne stores such as Glue which is one of the stores I was fitted in.
Please respond ASAP